WHO ARE WE?

We are “LABTECPRO” and we are located in São Miguel. We provide specialised services in the areas of food safety, environment, good agricultural practices, occupational safety and quality.

WHY THIS PRIVACY AND PERSONAL DATA PROTECTION POLICY?

This Policy is intended to inform the Clients/Users of “LABTECPRO” of the general rules of privacy and processing of personal data, which are collected and processed in strict compliance with the provisions of personal data protection legislation in force at all times, particularly in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“RGPD”).
“LABTECPRO” respects best practices in the field of security and protection of personal data, and to this end has taken the necessary technical and organisational measures to comply with the GDPR and ensure that the processing of personal data is lawful, fair, transparent and limited to the authorised purposes.
LABTECPRO” is committed to the protection and confidentiality of personal data, having adopted the measures it deems appropriate to ensure the accuracy, integrity and confidentiality of personal data, as well as all the other rights of the respective holders.

WHAT DOES THIS POLICY COVER?

The present Policy applies exclusively to the collection and processing of personal data for which “LABTECPRO” is responsible for the respective processing, within the scope of the services and products made available to its Clients/Users and in all situations in which personal data processing occurs.

WHAT IS PERSONAL DATA?

Personal data shall mean any information of any nature whatsoever, irrespective of the medium used, including sound and image, concerning an identified or identifiable natural person.
An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to a name, an identification number, location data, electronic identifiers or one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity.

WHAT DOES THE PROCESSING OF PERSONAL DATA CONSIST OF?

Processing of personal data consists of an operation or set of operations which is performed upon personal data or sets of personal data, whether or not by automatic means, including collection, recording, organisation, structuring, storage, adaptation, adaptation, retrieval, consultation, use, disclosure, dissemination, comparison, interconnection, restriction, erasure or destruction.

WHO IS THE DATA CONTROLLER?

The entity responsible for processing the personal data is “LABTECPRO”, which determines the purposes and means of processing them.
To this end, should the holder of the personal data need to contact the data controller, they may do so through the following means and contacts: geral@labtec.pro

WHAT TYPES OF PERSONAL DATA ARE PROCESSED?

“LABTECPRO”, in the context of the activities it develops, carries out the processing of personal data necessary for the provision of services and / or supply of products, treating data such as email address, name and phone number, as information provided by the owners of personal data.
The personal data can also be processed for marketing purposes or dissemination of offers of services of “LABTECPRO”, if the respective holder has authorized it.
If there is prior consent of the holder, this may be withdrawn at any time, without the lawfulness of the processing carried out on the basis of the consent previously given being compromised.

WHEN AND HOW DO WE COLLECT YOUR PERSONAL DATA?

“LABTECPRO” collects your personal data, including via telephone, in writing, through its website, ensuring, where necessary, the prior consent of the holder of the personal data.
Some personal data is indispensable to the execution of the contract, without which “LABTECPRO” cannot provide the service in question.
If the holder of personal data is not a customer/user of “LABTECPRO”, their personal data will only be treated when they are made available, in which case the rules of this Policy will apply.
The personal data collected can be processed by computer and in an automated or non-automated way, ensuring in all cases strict compliance with the legislation for the protection of personal data, being stored in specific databases, created for this purpose and, in no situation, the data collected will be used for a purpose other than that for which they were collected or given consent by the data subject.

WHO ARE THE RECIPIENTS OF THE PERSONAL DATA?

Without prejudice to the recipients indicated throughout this Policy, “LABTECPRO” may communicate the personal data of the Client/User for the purpose of the fulfilment of legal obligations, namely to police, judicial, fiscal and regulatory bodies.

WHAT ARE THE PURPOSES OF THE PROCESSING OF PERSONAL DATA AND LEGAL GROUNDS FOR IT?

In general, the personal data collected is based on and intended for the management of the contractual and commercial relationship, the provision of the contracted services, the adequacy of the services to the needs and interests of the Customer/User, namely for the purposes of access to specific functionalities of the services, information and marketing activities.
Additionally, personal data may also be processed for the purpose of compliance with legal obligations.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

The period of time for which personal data is stored and retained varies according to the purpose for which the information is processed.
In fact, there are legal requirements that oblige the data to be kept for a minimum period of time. Thus, and whenever there is no specific legal requirement, the data will be stored and kept only for the minimum period necessary for the pursuit of the purposes that motivated their collection or their subsequent processing, under the terms defined by law.

WHAT ARE YOUR RIGHTS AS A HOLDER?

As holders of personal data, Customers/Users are guaranteed, at any time, the right to access, rectify, update, limit and delete their personal data (except for data that are indispensable to the provision of services by “LABTECPRO” or to comply with legal obligations to which the controller is subject), the right to oppose the use of the same for commercial purposes by “LABTECPRO” and to withdraw consent, without this compromising the lawfulness of the treatment carried out under that consent, as well as the right to data portability.

HOW CAN YOU ACCESS, RECTIFY, UPDATE, LIMIT, DELETE, OPPOSE THE PROCESSING OF YOUR PERSONAL DATA, OR REMOVE CONSENT?

Without prejudice to the provisions of the RGPD, the holder of the personal data may do so, directly or by written request, addressed to the respective Responsible for treatment, through the contacts provided for this purpose in this document, as well as other contacts made available by “LABTECPRO”.

HOW CAN YOU OBJECT TO RECEIVING CONTACTS FOR MARKETING PURPOSES?

“LABTECPRO” may promote actions of dissemination to its customers/users of new products or services, including by telephone, email, SMS or any other electronic communications service, if the holder of the personal data has given their consent.
If the holder of the personal data does not wish to continue to receive these communications he/she may, at any time, withdraw his/her consent to the use of his/her data for marketing purposes.

HOW CAN YOU COMPLAIN?

Without prejudice to being able to present complaints directly to “LABTECPRO” through the contacts provided for this purpose, the Client/User can complain directly to the Control Authority, which is the National Commission for Data Protection (CNPD), using the contacts provided by this entity for this purpose.

WHAT MEASURES HAVE BEEN ADOPTED BY “LABTECPRO” TO ENSURE THE SECURITY OF YOUR PERSONAL DATA?

LABTECPRO” assumes the commitment of guaranteeing the protection of the security of the personal data that are made available to it, having approved and implemented rigorous rules in this matter. Compliance with these rules is an obligation of all those who legally access them.
Bearing in mind the concern and commitment that “LABTECPRO” reveals in the defence of personal data, various security measures of a technical and organisational nature have been adopted in order to protect the personal data that are made available to it against diffusion, loss, improper use, alteration, treatment, or unauthorised access, as well as against any other form of illicit treatment.
In addition, third parties who, as part of the provision of services, process the personal data of the Customer/User on behalf of “LABTECPRO”, are obliged in writing to implement appropriate technical and security measures that, at all times, meet the requirements set out in the legislation in force and ensure the protection of the rights of the data subject (in particular, the protection of privacy and personal data).

UNDER WHAT CIRCUMSTANCES IS DATA COMMUNICATED TO OTHER ENTITIES (THIRD PARTIES AND SUBCONTRACTORS)?

“LABTECPRO”, as part of its activity, may use third parties to provide certain services. Sometimes, the provision of these services implies access, by these entities, to the personal data of Clients/Users. When this occurs, “LABTECPRO” takes appropriate measures to ensure that the entities that have access to the data are reputable and offer the highest guarantees at this level, which is duly consecrated and safeguarded contractually between “LABTECPRO” and the third party(ies).
Thus, any entity subcontracted by “LABTECPRO” will treat the personal data of our customers/users in the name and on behalf of “LABTECPRO” and adopting the technical and organisational measures necessary to protect the personal data against accidental or illicit destruction, accidental loss, alteration, unauthorised disclosure or access, and against any other form of illicit treatment.
In any case, “LABTECPRO” remains responsible for the personal data that is made available to it.
In this case, “LABTECPRO” uses Mailchimp, as a marketing platform. By agreeing to our policies, you acknowledge that your information will be transferred to Mailchimp. Learn more about Mailchimp’s privacy policies here https://mailchimp.com/legal/.

You can unsubscribe at any time by clicking the link in the footer of our emails. For more information on our privacy policies, please visit our website.

UNDER WHAT CIRCUMSTANCES DO WE TRANSFER YOUR PERSONAL DATA?

The provision of certain services by “LABTECPRO” may involve the transfer of your data outside Portugal, including outside the European Union or to International Organisations.
In such a case, “LABTECPRO” shall strictly comply with the applicable legal provisions, particularly with regard to determining the suitability of the destination country or countries with respect to the protection of personal data and the requirements applicable to such transfers, including, where applicable, the conclusion of appropriate contractual instruments that guarantee and respect the legal requirements in force.

HOW CAN YOU FIND OUT ABOUT ANY CHANGES TO THE PERSONAL DATA PROTECTION POLICY?

“LABTECPRO” reserves the right to make adjustments or changes to the present Personal Data Protection Policy at any time.

ABOUT COOKIES, WHAT ARE COOKIES?

“Cookies” are small software tags that are stored in the access equipment through the browser, retaining only information related to preferences, not including, as such, personal data.

WHAT ARE COOKIES USED FOR?

Cookies are used to help determine the usefulness, interest and number of uses of websites, allowing faster and more efficient browsing by eliminating the need to repeatedly enter the same information.

WHAT KIND OF COOKIES ARE THERE?

There are two groups of cookies that can be used:
Permanent cookies – these are cookies that are stored at browser level in the access equipment (PC, mobile and tablet) and are used whenever you make a new visit to one of the “LABTECPRO” websites. They are generally used to direct navigation to the interests of the user, allowing a more personalised service to be provided.
Session cookies – these are temporary cookies that remain in the cookie file of the browser until you leave the website. The information obtained by these cookies is used to analyse web traffic patterns, allowing problems to be identified and providing a better browsing experience.

FOR WHAT PURPOSES DO WE USE COOKIES?

• Strictly necessary cookies – These allow you to navigate the website and use applications, as well as access secure areas of the website. Without these cookies, necessary services cannot be provided.
• Analytical cookies – These are used anonymously for the purpose of creating and analysing statistics in order to improve the functioning of the website.

HOW CAN YOU MANAGE COOKIES?

All browsers allow the user to accept, refuse or delete cookies, and also to inform the user each time a cookie is received, namely by selecting the appropriate settings in the respective browser. The user can configure cookies in the “options” or “preferences” menu of their browser.
It should be noted, however, that by disabling cookies you may prevent some web services from working properly, partially or totally affecting navigation on the website.